Refund policy

At Hommiu, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused and in its original condition
The item must be in its original packaging
Proof of purchase is required

To initiate a return, please contact us at contact@hommiu.com with your order details.

Non-Returnable Items

Certain items cannot be returned, including:

Gift cards
Final sale items
Personalized or custom-made products

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

Your refund will be processed to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your credit card provider (processing times may vary)
Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at contact@hommiu.com.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item, contact us at contact@hommiu.com with photos and details of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping costs are non-refundable
We recommend using a trackable shipping service

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at contact@hommiu.com with photos of the product and packaging.

We will resolve the issue as quickly as possible.